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How We Protect Your Privacy on citybet

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal information stays secure and private.

Account encryption on all devicesPayment data stays separate from gameplay recordsNo third-party sharing without your consent

Explore the Lobby Read FAQ

What We Collect and Why

citybet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register, we collect your name, email, phone number, and banking details so we can verify your identity, process your DANA, OVO, GoPay or QRIS deposits, and send you account updates. We also record your gameplay activity, device type, and browser information to prevent fraud

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and keep your wallet safe. Your data is stored on encrypted servers and accessed only by our compliance and support teams. We keep this information for as long as your account is active, plus a retention period after closure to meet local regulatory requirements where local
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law permits. You can request a copy of your data or ask us to update it at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Ask About Your Privacy

Team online

Live Chat

Open the chat window inside the lobby Monday through Sunday, 08:00–22:00 local time. Our team answers privacy questions and data requests within 24 hours.

Email Support

Write to [email protected] with your account email and describe what you need. Data access requests are processed within 7 business days.

Account Settings

Log in, tap your profile icon, then Privacy & Data. View your stored information, download your records, or update your contact details anytime.

HOW WE KEEP IT SAFE

Data Security and Your Rights

Encryption & Firewalls

All connections to citybet use SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are isolated from your account login credentials, so even our staff cannot see your banking details.

Cookies & Tracking

We use cookies to remember your lobby preferences and keep you logged in across sessions. No cookies track you outside citybet. You can clear cookies anytime in your browser settings without losing your account access.

Data Retention

We keep your account data while you play with us. After you close your account, we store essential records for compliance for up to two years, then delete them securely.

Who Sees Your Data

Only our payment, fraud and support teams see your full record. We never sell your email or phone to advertisers. Third-party payment processors (DANA, OVO, GoPay, QRIS) receive only what's needed to clear your deposit.

Your Rights

You can request your full data record, correct any errors, or ask us to delete your information where local law permits. Contact support with your account email; we respond within 7 days.

Changes to This Policy

If we update our privacy practices, we email all account holders 30 days before the change takes effect. You can review the new policy in Account Settings > Privacy & Data anytime.

Privacy and Data – Answers

No. When you deposit, we connect to DANA, OVO, GoPay or QRIS's payment gateway directly. We never store or view your banking password. Only your transaction confirmation appears in your citybet wallet.

Your account details are archived for two years to comply with financial regulations where local law permits. After that, we delete all personal records securely. You can request early deletion by contacting support.

Never. We keep your email and phone private. We use them only to send you account alerts, withdrawal confirmations, and policy updates. We do not share them with external marketers or third parties without your written consent.

Yes. Log in to Account Settings and flag any field for review. For withdrawal receipts or game history, contact our support team with your request. We comply where local law permits, but may keep fraud and verification records.

We use cookies to keep you logged in and remember your lobby settings. You can disable them in your browser, but you may need to log in again each session. Gameplay will work normally.

We review it quarterly. If we make material changes, we notify all players 30 days in advance by email. You'll see the new policy inside Account Settings > Privacy & Data before it takes effect.

How We Protect Your Privacy on citybet

How to Ask About Your Privacy

Live Chat

Email Support

Account Settings

Data Security and Your Rights

Encryption & Firewalls

Cookies & Tracking

Data Retention

Who Sees Your Data

Your Rights

Changes to This Policy

Privacy and Data – Answers

01 Can citybet see my DANA, OVO, GoPay or QRIS password?

02 What happens to my data if I close my account?

03 Does citybet sell my email to other websites?

04 How do I download a copy of my personal data?

05 Can I request that citybet forgets some of my information?

06 Does citybet use cookies? Can I turn them off?

07 How often do you update this privacy policy?

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